basa8's Privacy Policy
Your personal information is completely safe with us — this policy describes in detail how basa8 collects, uses, and protects your data.
Introduction & Scope of Policy
basa8 (referred to hereinafter as "we", "our", or "the platform") is an online gaming service operated for players in Bangladesh. We take the privacy of our users very seriously. This privacy policy explains what types of information we collect when you use the basa8 website, why we collect it, how it is used, and what measures we take to protect your information.
This policy applies to the basa8 website, its mobile version, and all associated services. By registering on our platform or using our services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using the platform.
What Information We Collect
2.1 Personally Identifiable Information
During account registration and verification, we may collect the following information:
- Full name and username
- Date of birth (for age verification — only those aged 21+ may register)
- Email address
- Mobile number
- National ID or passport number (for identity verification)
2.2 Financial Information
We collect the following information for transaction processing:
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction amounts and dates
We do not store any complete payment PINs or passwords.
2.3 Usage Information
Information collected automatically for service improvement:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Game play history and betting records
- Login dates and times
2.4 Cookies and Tracking Technologies
basa8 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device. They help us remember your preferences, ensure security, and analyze website performance.
You can disable cookies by changing your browser settings, though this may limit some functionality of the platform.
Purpose of Information Use
basa8 uses collected information solely for the following legitimate purposes:
- Account management: Creating, verifying, and maintaining accounts.
- Transaction processing: Completing deposits and withdrawals securely.
- Customer support: Providing 24/7 live chat and email assistance.
- Security assurance: Preventing fraud and unauthorized access.
- Age verification: Ensuring services are available only to those aged 21 or above.
- Responsible gaming: Identifying unusual playing patterns and providing support.
- Service improvement: Analyzing usage patterns to enhance the experience.
- Legal obligations: Complying with applicable laws and regulations.
Information Sharing with Third Parties
basa8 does not sell or rent your personal information to third parties as a matter of policy. However, information may be shared in the following limited circumstances:
Service Providers
Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and fraud prevention services.
Legal Authorities
Information may be provided to relevant authorities in the case of court orders, lawful investigation requests, or legal obligations.
Game Providers
Game software providers including Pragmatic Play, Evolution Gaming, JILI, and Spribe may receive limited session data for technical functionality.
Business Transfers
In the event of a merger, acquisition, or restructuring, user information may be transferred to the new entity. Advance notice will be given in such cases.
Data Security Measures
basa8 has implemented industry-standard technical and administrative measures to keep your information secure. The key components of our security framework are described below:
All data transfers are encrypted using SSL/TLS technology.
Advanced firewalls and intrusion detection systems.
Only authorized personnel have access to personal information.
Regular reviews to identify security vulnerabilities.
Data Retention Period
basa8 retains your information only for as long as necessary to fulfill the purpose for which it was collected.
- Account information: For the entire duration the account is active, and for the period required by legal obligations after closure.
- Transaction records: For the period required by financial regulations and auditing needs.
- Gaming history: For the period required for responsible gaming programs and dispute resolution.
- Session and log data: For a short period for security and technical troubleshooting.
Once the retention period ends, your information is securely deleted or anonymized in a way that makes it impossible to identify you from it.
Your Rights as a User
Right to Access
You may request to know what information we hold about you. We will provide you with a copy within a reasonable time.
Right to Rectification
If your account contains incorrect or incomplete information, you may request that it be corrected. Keeping your information accurate is also important for your service experience.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or legitimate business reasons.
Right to Object to Processing
You may object to the use of your information for specific purposes, particularly direct marketing. We will take prompt action upon receiving your objection.
Protection of Minors
basa8 strictly ensures that this platform is for those aged 21 or above only. We do not intentionally collect any personal information from minors.
An age verification process is in place at registration. If we learn that a minor has opened an account using false information, that account will be closed immediately and all associated information will be deleted. If a parent or guardian suspects their child is using this platform, please contact [email protected] immediately.
Policy Changes & Updates
basa8 reserves the right to update its privacy policy from time to time. Changes may be made to this policy due to changes in the nature of the service, introduction of new technologies, or legal requirements.
For significant changes, we will notify registered users by email and updates will be published on this page. For minor changes, a notice will be placed on this page only.
Continued use of the platform after changes will be considered as your consent to the updated policy. We therefore recommend visiting this page regularly.
Cross-border Data Transfers
As basa8 is an international service, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that data transfers are carried out under industry-standard security agreements and appropriate safeguards.
All our third-party partners are contractually bound to meet our standards for data protection. Despite differences in data protection laws across countries, we are committed to keeping your information protected in accordance with the standards described in this policy.
Applicable Law & Dispute Resolution
If any dispute arises regarding this privacy policy or the processing of your information, please contact our customer support team as a first step. We are able to resolve most concerns through direct discussion.
Any dispute regarding the interpretation, enforcement, or breach of this policy will be resolved in accordance with the applicable law. It is also advisable to read our terms and conditions alongside this policy.
Have a privacy question?
Our 24/7 support team is ready to answer any questions you may have.